Avaya Ip Office Video Softphone For Mac

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Avaya Ip Office Video Softphone For Mac

IP Office Softphone. The IP Office Softphone from Avaya enables you to make voice and video phone calls using SIP-based standards. The program has all standard telephone features including call display and message waiting indicator, speakerphone and mute, redial, hold, call history – list of received, missed, and dialed calls.

  1. ‎Avaya Workplace integrates your iPhone and iPad with your office Avaya Aura or IP Office communications environment and delivers mobile voice & video VoIP calling, rich conferencing, instant messaging, presence, visual voicemail, corporate directory access, call history and more! Key Capabilities (.
  2. Avaya Workplace Client registers with IP Office server as a SIP softphone for audio and video calling, and telephony features. The following features are supported: Point to point audio and video calls (make, receive, and end).
  3. Avaya Communicator is a user softphone application which allows the user to make and answer their calls from a range of telephone devices. An addition version, Avaya Communicator for Web supported through Google Chrome, is not covered by this documentation.
  4. Avaya IP Office R10 Video Softphone for Mac PLDS License (383115) - R10.0 & R10.1. The Avaya IP Office R10 Video Softphone for Mac PLDS License (383115) Supports 1 Mac Power or Teleworker user for the integrated web collaboration feature for IP Office.

Avaya Workplace Client is a SIP-based Unified Communications (UC) client that provides users with real time collaboration capabilities and enables business users to easily manage their day-to-day communications from a single interface. IP Office supports the following operating systems:

  • Desktop:

    • Windows

    • macOS

  • Mobile phone:

    • Android: From a mobile phone, tablet, or an Avaya Vantage™ device

    • iOS

    Note

    From Avaya Vantage™ Release 2.1, the K155 devices support the Avaya Workplace Client.

    From Avaya Vantage™ Release 2.2, the K175 devices support the Avaya Workplace Client.

Avaya Workplace ClientAvaya Ip Office Video Softphone For Mac is a common cross-platform client. The client capabilities vary depending on the platform it is registered with. The supported features in Avaya Workplace Client for

Avaya Ip Office Video Softphone For Mac Os

IP Office are:

  • Top of Mind Home Screen

    • Next meetings showing local calendar schedule or Exchange Web Service/Office 365

    • Local Call History

    • Messages

    • Start Meetings/Launch Spaces dashboard

  • Top of Mind Lite Option for Mobile phones

  • IP Office directory and local contacts

  • Messaging through Avaya Spaces

  • Presence through IP Office server

  • Centralized call log.

  • Dialpad with Redial

  • Desktop integration with Microsoft Outlook and Browsers

  • Softphone client audio and video calls

  • Shared control of an associated IP Office deskphone.

Avaya Workplace Client registers with Avaya ip office video softphone for macroIP OfficeSoftphone server as a SIP softphone for audio and video calling, and telephony features. The following features are supported:

Avaya Ip Office Video Softphone For Mac Computer

  • Point to point audio and video calls (make, receive, and end)

  • Multiple call handling (incoming and outgoing)

  • Hold and retrieve (audio and video calls)

  • Transfer (blind and consultative)

  • Consult conferencing

  • Escalate audio to video call

  • Share control with supported desk phones in the Avaya Workplace Client desktop.

  • CTI Control- Avaya Workplace Client for IP Office can be controlled through other applications such as Avaya Contact Center Select, IP Office Contact Center, IP Office SoftConsole, one-X Portal, Call assistance or Outlook plugin.

    CTI is supported with Avaya Workplace Client for Windows only.

  • Apple push notification service- platform notification service created by Apple Inc. With this service, third-party application developers can send notification events to applications installed on Apple devices when the application is idle in the background or is in quit state.

  • Avaya Workplace Client on Avaya Vantage™

  • Presence and directory integration with Avaya Workplace Client on Avaya Vantage™

  • Enter DTMFs during a call

Avaya Workplace Client on Avaya Vantage™ supports the following features:

  • Making outgoing calls.

  • Handling incoming calls.

  • Putting call on hold and resuming the call.

  • Muting and unmuting a call.

  • Transferring a call.

  • Escalating an audio call to video call and de-escalating video call to audio call.

  • Entering DTMF digits using the keypad.

  • Access your local contacts

  • Access your IP Office contacts by using IP Office directory.

  • Manage your presence status and presence status messages.

Avaya Workplace Client

Softphone For Avaya Ip Office

for IP Office limitations:

  • Branch worker — Avaya Workplace Client for IP Office does not support failover between Avaya Aura® core and IP Office Branch.

  • For Instant Messaging, Avaya Workplace Client for IP Office requires either Avaya Spaces or Avaya one-X® Portal for IP Office.

  • CTI control- AvayaIP Office CTI applications supports mute/unmute control, however it will not visually appear in Avaya Workplace Client.

    IP Office does not support video call controls over CTI.

  • The Avaya Workplace Client accesses Workplace Meetings Online using HTTPS, from within the Workplace Meetings tab of the client. The Avaya Workplace Client can access local on-premise Equinox Conferencing in the same way using HTTPS, that is, if the access URL is configured under Workplace Meetings. However, if the Avaya Workplace Client accesses local on-premise Equinox Conferencing through SIP trunks, audio and video will be available but not sharing or conference roster. The same applies for accessing Scopia over SIP trunks too. Even when Avaya Workplace Client accesses local on-premise IP Office Meet Me Conferencing, audio will be available but not sharing or conference roster.

  • Apple Push Notification service (APNs) is a platform notification service created by Apple Inc. This service allows iOS users of Avaya Workplace Client to receive notification of new calls, voicemail messages, and other events. They receive these notifications regardless when the Avaya Workplace Client is idle in the background or is in quit state. However, if Avaya Workplace Client is on suspension, then Avaya Workplace Client automatically starts when a new call or instant message notification arrives.

    Unlike the rest of the world, due to the restriction of CallKit in Chinese applications, Avaya Workplace Client does not display incoming call screen using CallKit. However, an incoming call notification is displayed.